Shipping policy

Shipping Policy

OZSHOPPA PTY LTD ABN 59 702 939 544 Level 25, Palace Tower 108 St Georges Terrace Perth WA 6000 Australia Email: info@ozshoppa.com.au Phone: +61 8 6557 8827 Website: ozshoppa.com.au

Last updated: 5 October 2026

1. About This Policy

OZSHOPPA PTY LTD ("OzShoppa", "we", "us", "our") operates ozshoppa.com.au as a product-discovery and affiliate/referral platform. OzShoppa does not operate an online checkout, does not sell products directly to customers, and does not ship or fulfil product orders.

When you follow an affiliate or referral link from the OzShoppa Website to a participating third-party retailer and complete a purchase, the transaction — including all shipping and fulfilment — is solely between you and that retailer. OzShoppa is not a party to the retail purchase.

2. Who Is Responsible for Shipping and Delivery

Because your purchase is made directly with a participating retailer, that retailer is responsible for all aspects of shipping and fulfilment, including:

accepting and processing your order;
shipping and fulfilment arrangements;
delivery charges and any applicable free-shipping thresholds;
estimated dispatch and delivery timeframes;
carrier selection and tracking information;
delivery locations and any restrictions;
international shipping where offered by the retailer;
delays caused by carriers, customs or other circumstances; and
lost, missing or damaged shipments and related delivery customer service.

3. Retailer Shipping Policies

Each participating retailer operates its own shipping and delivery terms. Shipping costs, estimated timeframes, available delivery areas, carrier arrangements, tracking processes and international shipping options may differ between retailers and may change without notice.

We encourage you to review the relevant retailer's current shipping and delivery policy before completing a purchase. The retailer's current shipping terms are generally available on its website or during the purchase process.

4. Product Dispatch and Fulfilment Origin

The participating retailer determines where your order is dispatched from and how it is fulfilled. OzShoppa has no involvement in storing, packing, dispatching or delivering products purchased through a participating retailer.

5. Delivery Issues

OzShoppa cannot access a participating retailer's order or carrier systems. We cannot alter delivery instructions, shipping addresses, tracking records, dispatch timing or carrier decisions on a retailer's behalf.

For delivery delays, missing parcels, damaged shipments or tracking enquiries, please contact the participating retailer directly using the contact details provided during your purchase or on the retailer's website.

If you are unsure which retailer you purchased from after following an OzShoppa affiliate or referral link, you are welcome to contact us at info@ozshoppa.com.au and we will endeavour to help you identify the relevant retailer where reasonably possible.

6. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or other applicable law.

Rights relating to the delivery of a purchased product — including rights in relation to goods that are lost, damaged in transit or not delivered within a reasonable time — are ordinarily exercised against the participating retailer that sold you the product.